Archive for the ‘Inbound marketing’ Category

Separating video value from the value of video

I received this official notice in my email the other day:

Notice of Expiration

Dear: Liz

This is your final notification that the .com Domain usevideoonline.com indicated below has expired as of 2010-07-31. As such, the product has been terminated.
Product Terminated

I was much more than “a product.” For me, online video was something of a crusade for a while. I kept thinking I would come back to it and rewrite and revise what I had done. But now it’s gone… almost.

In September 2004, I was teaching other web designers how to incorporate presentation best practices online when I saw a “push-button simple” way to create videos for online use. It was the equivalent of today’s Flip video camera with a powerful storage and delivery engine. By January 2005, I had completed “Cue the Director: 10 Simple Steps to Online Video Success,” a complete 165 page manual for anyone interested in producing web video on their own without a big studio or budget. In it I showed them how they could incorporate video into their websites, email and conference rooms. I even showed people how to write compelling business video scripts.

No one wanted to listen then. My surveys said no one wanted to step in front of the camera and risk looking like that local car salesmen in the plaid coat they all remembered laughing at on late night tv. What they were forgetting is that when the local car salesman took off the plaid coat he laughed too… all the way to the bank.

I was just a tad early you see. And, like all “crusaders” I probably looked and sounded more than a little foolish myself.

Today a lot of that book is no longer relevant. the Flip camera and YouTube have altered the tool side of the video landscape. Powerpoint converters and Amazon S3 are just two more video creation and video hosts you can choose from today.

But there are a couple of other sections of that book that are still valuable. Like these chapters that I would be happy to share with anyone that needs them.

  • How to write a video script that informs, entertains, or sells. Brief videos that demonstrate your product or service, or show people what you have to offer, still outperform bald words. But knowing what you should put in your script, and what you should leave out, to make the most of the two or three minutes you have is still key to your success.
  • How to select and set up the right sort of web conferencing for your needs. Not everyone needs a dedicated conference room with hundreds of thousands of dollars worth of video equipment to look professional and polished. Sometimes a simple Skype chat is all you need. When should you reach for your headset and fire up the built-in camera on your laptop and when should you buy or rent something more? It’s not always easy to tell without a little strategic planning help.
  • …and don’t forget your pre-production checklist. No matter how you shoot it, you should never step in front of a camera without going through this brief checklist.

Oh, and you know those products the gurus are pushing right now that will show you how to make a video using powerpoint and some screen capture software. They’re selling them for hundreds to thousands of dollars. And they’re based on what I teach in these few chapters.

I’ll give them to you for free. If you’d like these, just send me an email with “video chapters” in the subject line.

Get on the Maps booklet delayed

If you want to be found locally, you have to get on the maps — the Google and BingHoo maps that is. They top the first page of search engine results, cost nothing (at the moment) and you and I can control what is seen there. We can change that information any time we want or need to, and best of all, it’s free (again, at the moment).

Since the RO-RO Expo this spring, I have been working with local businesses one-on-one to handle “listing claims.” Since then there have been a number of announcements and changes in both the Google and Yahoo-Bing (I don’t know who coined the “BingHoo” nickname, but I love it!) camps that have held me back from writing a step-by-step guide to getting those front page listings under control and working for you in less than two hours. I hope to have that finished by the end of the summer for you.

If you can’t wait to get started until then, please email me today.

Local business owners beware!

Hold on to your wallets local business owners!

The latest and greatest way to “amass a fortune and build a massive list of people throwing money at you” involves you. And not in a good way.

Many, many new Internet Marketing products are focused on teaching people how to come to your shop and sell you on the idea of using the Internet as a marketing venue. These people will then offer to take care of all those nagging, technical details you don’t have time to master for you…for a flat fee per month.

I have offered the same sort of  “do it all for you” sort of service for a very long time. I just removed it from my services pages.

The reason I did that is because this new group of Internet Marketers is going to leave a bad taste in your mouth about that sort of service. How and why?

The one thing all these newly minted Internet Marketing advocates don’t necessarily have, (nor need according to the Gurus who are selling these programs to them) is experience. Not a shred of marketing experience. Not a single technical installation of any Internet based product or service.

The sales letters for all these products are actually touting the fact that all one needs to “rake in thousands of dollars from the local business markets” is their course. Armed with a new stack of jargon and a link to hire people overseas to do the actual work, anyone who plunks down $47, $97 or $2,997 is instantly qualified (by virtue of the power of their credit cards) to tell you how to conduct business online!

I’m very sorry. I will be here if you want to double check whether that fresh-faced evangelist who offered you a “bargain price” to relieve you of all the menial and tedious details of building a business knows the first thing about anything. I’ll also be here if you get a little singed. Just as I have been for the last 12 years.

What RO-RO teaches us about local business

Every year there is a business expo held in Rockton Illinois that showcases the many small, home-based and local businesses in the Rockton/Roscoe area called “RO-RO” for short. This year there were 101 exhibitors (aside from the public sector exhibitors, food vendors, etc.).

I know because I walked the show floor and spoke with someone in every one of those booths. I asked them all a single question, and I must admit I was a more than a little surprised by the answers I got.

I asked each of them this:

Have you claimed your business on Google, Yahoo or Bing?

I went completely up one of the three aisles and halfway down the second before I came across someone who looked at me like I was a little crazy, shrugged and said “of course.”

That was the reaction I was looking for, the one I had thought I would get far, far more often than I did.

At the end of my walk I tallied only 20 businesses that had taken the 30 minutes time  to make sure that their business was properly represented in the maps section of a Google search results page. Only a few of those 20 had taken the additional time to go through the same steps on Bing and Yahoo.

Two years ago there was much ado online about the fact that anyone could claim a business listing. Fears were running high that a competitor could claim your business listing and point your address and phone number to his business, or say unflattering things about you in the business description field.

While that hasn’t happened on the wide scale feared, it did happen. It could still happen to any unclaimed business, though fear of hijacking shouldn’t be your only reason for claiming your business. Here are the reasons that really count:

  • It costs no money to claim your business and make sure no one else can exploit it
  • It takes only 20-30 minutes on each search engine to do
  • You then have a complete business profile on the first page of the search results for your business keywords
  • You can link this listing to your full website (gaining backlinks and directing traffic) to boost it’s search engine ranking as well
  • You can change your listing at any time to reflect current coupons, special events; anything to enhance your profile

So why haven’t more small, and especially the local businesses, taken advantage of this? That’s not a rhetorical question. I really would like to know what you think the answer is. Where do you think these business people should have found the information they needed to do this two years ago?  Where would you suggest I go online to reach the most people and let them know about this? Because they do want to know.

With a few exceptions who were more concerned with letting me know they didn’t need a website, every single business person I spoke to at RO-RO who hadn’t known about claiming their place on the maps said “tell me more!”

I will be publishing a “step-by-step” guide on where to go and how to do this right in April. (If you can’t wait until then, please email me today.) In the meantime, I have a couple of ideas of how I’m going to spread the word, but your comments below on where to go would really be appreciated.

Internet marketing goes retrograde

I’m no astrologist. I’ve never even done any marketing work for one, or I would know a lot more about the science behind that daily horoscope than I do.  And, even though I do read my horoscope,  I can’t say I usually remember it five minutes later.

But there is a word that intrigued me enough when I first saw it in a horoscope to look it up. The word was “retrograde.” It’s a scientific term referring to the relative motion of two objects. In astrology it’s used to cover the whole period of time that a planet appears to be  moving backwards, away from the earth.  Here’s how the Astrology Weekly dictionary defines its effects:

It is generally considered that a transiting planet is more likely to develop its negative qualities when it is in retrograde. That it is turning back for a recheck of ground already covered need not necessarily be bad, except for the fact that the future is held in abeyance. Some people look upon any delay as a tragedy, but the real difference has to do with whose neck is in the noose when the postponement of execution is decreed. In some cases it may mean only a temporary delay that is compensated for when the planet resumes its direct motion.

Judging by the rising pile of rehashed, recycled, recovered, and reworded junk piling up in my inbox these days, I’d say Internet Marketing has gone retrograde.

I hope your inbox doesn’t look like mine. I deliberately stay on the mailing lists of dozens of people who represent the three or four main schools of Internet Marketing sharks, er, gurus.  That way I stay in touch with what they’re selling these days.  Consider these offerings:

  • A high priced, exclusive training course on how to sell search marketing to local businesses – billed a rate higher than most students can expect to make from the activity in a year. I ought to know, I tried to sell local businesses on the idea in 2006. (Hey Rockford, you remember, right?)
  • Another chestnut from 2006 is being repackaged for the 2nd time in an attempt to squeeze one more dime out of the product. This time when the market bit at the 5,000 offered, the author got a bit too greedy and offered another 10,000. Last I read he’s still sitting on 2,000 of them. So much for fake scarcity.
  • Speaking of chestnuts, there are literally hundreds of things every one of us can do to increase our sales results a little bit here and there. Last time out, these quick fixes were valued at $39. This time they’ll cost you $697.
  • Five affiliates of one seller sent me the exact same message touting the templates and scripts for a social networking site so that I could start the “next Facebook.” I got mine when they were the ‘Giveaway of the Day’ 18 months ago.
  • One last blooper was actually left in the final edit of the video sales pitch for one of the 3,750,000 products (I googled it) out there that will help you earn more with Twitter. The speaker said he earned $19,000 from Twitter. His interviewer said, “wow. I thought it was $5,000…”

All of these examples are throwbacks to the web 1.0 marketing tactics that we all said were to blame for the rise of web 2.0 “marketing democracy” and socialization. That’s retrograde behavior all right. And it comes at a good time.

When we have 101,000,000 “expert” offerings on how to use a social network that didn’t exist three years ago, the bloom is off the social rose. Even the gurus are “unfollowing,” shedding friends by the thousands and buffering themselves from the mob with Facebook fan pages these days because they admit they can’t stand the noise.

Maybe the planets are just about to swing through that last retrograde angle and appear to snap back into forward motion. It’s time to move on from here. Time to get out of the schoolyard where everybody cares a little too much about what everybody else thinks and get back to business.

You do what you do best, and I’ll do what I do best and if we need each other’s services we’ll pay for them. I’ll stop pretending to be an astrologist who can predict the future if you’ll stop pretending to be a marketer. Deal?

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